Shipping & Returns

Orders are fulfilled per maker, so a basket from more than one community may arrive in more than one parcel. Each maker accepts the order, makes or packs the piece, and hands it to an insured carrier. You can follow every stage — accepted, in making, packed, shipped and delivered — through the Thread of Days in your account.

Ready-to-ship pieces usually dispatch within 3–5 working days. Made-to-order and bespoke works are handmade at the pace of the hand — most commissions take 6–12 weeks, and the piece page states the maker’s lead time before you order.

Transit time depends on your delivery zone. We will always show an estimate at checkout rather than an unrealistic promise.

All charges settle in Indian rupees. Shipping and any duties are estimated at checkout across five zones:

• India — domestic delivery;
• South Asia & the Middle East;
• Europe & the United Kingdom;
• North America;
• Rest of the world.

Import duties and local taxes, where they apply, are the buyer’s responsibility and may be collected by the carrier on delivery. We declare every parcel honestly.

If a ready-made piece is not right for you, request a return within 14 days of delivery from your account. The piece must come back unused and in its original condition and packaging. Once it arrives and is checked, we refund the piece price to your original payment method.

Bespoke and made-to-order works, made specifically for you, cannot be returned unless they arrive damaged or not as described — see below.

If a piece arrives damaged, or materially differs from its listing, tell us within 7 days with photographs. We will arrange a replacement, repair or full refund — including any return shipping — at no cost to you. Because each work is documented, we can trace and resolve these quickly.

You can cancel an order for a full refund any time before the maker ships it. Once a made-to-order piece is in making, cancellation may not be possible, because the maker has already committed materials and time — the piece page makes this clear before you order.